Chapter 9: Confidential Persons and Complaints Procedure

9.1 Confidential Persons (Vertrouwenspersoon)
9.2 Complaints Procedure

9.1 Confidential Persons (Vertrouwenspersoon)

A team of confidential persons has been set up where students, staff and parents may seek support and/or advice on matters requiring a great degree of confidentiality. The confidential person may be approached in the event of concerns of bullying, harassment, discrimination and sexual harassment. The confidential person is able to provide support, information, and, if needed, advice on seeking any outside help available. They also act as ‘support persons’ in the case of formal complaints. There is a team for Primary and a team for Secondary in accordance with Dutch regulations. For further information on this, please see: https://www. centrumvertrouwenspersonenplus.nl (in Dutch).

Primary School	Ms E. Hogan Griffin	e.hogangriffin@ishthehague.nl
	Mr. H Luijten	h.luijten@ishthehauge.nl
	Ms. A Buckiene	a.buckiene@ishthehague.nl

Secondary School	Ms S. Brouwer	s.brouwer@ishthehague.nl
	Ms J. Crockford	j.crockford@ishthehague.nl

9.2 Complaints Procedure

Step 1 - Internal Process:
We are committed to providing good education and a pleasant school climate. If, despite our best efforts, things do not go as expected, you can discuss this with us. Our policy is that you should first discuss the problem with the person(s) directly involved and, if this does not lead to a solution, with the teacher/mentor or the deputy head. If even that contact does not lead to a solution, you can turn to the principal. The principal will hear the parties directly involved and try to find a solution with them.

Step 2 - The Chair of the Executive Board of the Stichting:
If you feel that the problem cannot be solved, you can file a complaint with the Executive Director of the Rijnlands Lyceum Foundation (website: bestuur@rijnlandslyceum-csb.nl Mr. Arjan Kastelein, P.O Box 33, 2270 AA Leidschendam-Voorburg.

Step 3 - The National Complaints Committee
Finally, if the matter remains unresolved, the parent or student can contact the National Complaints Committee (Website: https://onderwijsgeschillen.nl/). The National Complaints Committee can be reached online: https://onderwijsgeschillen.nl, via telephone at +31 (0) 30 280 95 90, and by email info@onderwijsgeschillen.nl or by mail: Onderwijsgeschillen, Postbus 85191, 3508 AD Utrecht.

For more information on the complaints process, see here: https://www.rijnlandslyceum.nl/en/foundation/organisation/complaints-procedures.