Chapter 19: Communication with Parents/Guardians
At ISH we value good two-way communication with parents/guardians. The school website provides a password protected portal space where parents/guardians will find important updates, events, calendars, links to class posts and information on how to contact teachers when required.
A weekly newsletter is also sent to all parents which includes links to all the important information about events at school, year group-specific information and other general information necessary to keep them informed.
In addition, we have regular events where parents/guardians come to school for presentations on particular topics or to meet with certain members of staff, for example, welcome evenings at the beginning of the year, MYP workshops, parent guidance workshops on requested topics, Parent Teacher Student Conferences and so forth.
In the event that parents have a concern about their child, they should contact the mentor in the first instance and may contact the year leader if the issue remains unresolved or is of a particularly serious nature.
If a parent/guardian has a query or concern about an academic matter relating to their child, they should contact the subject teacher in the first instance. If the matter remains unresolved or is particularly serious, they may contact the relevant Subject Area Leader.
If a parent/guardian has a query or concern about any of our extracurricular offerings, they should contact the organiser, similarly for anything relating to Service as Action, CAS, and Service Learning, they should go directly to the coordinator.
Teachers, Mentors, Deputy Year Leaders and Year Leaders will also contact parents when they consider it helpful and necessary to inform them of their children’s achievements and in the event that there are any concerns about their child.
Please go to the Parent Portal Directory for a full list of ISH staff. The Portal does require a login and therefore this information is only available to current members of the ISH community.
The following table outlines the lines of communication most used by parents:
| Issue | 1st Contact Most Issues Resolved by: |
2nd Contact Further Clarification (if really necessary) |
3rd Contact Only for ongoing serious concerns |
| Wellbeing | Mentor |
Year Leaders: |
DHSS
Kina Stellema |
| Safeguarding Concerns | Designated Safeguarding Lead (DSL) Tanja Dawber (or Simon Teal) |
Interim Principal |
|
| Academic | Teacher |
SALs: |
Teaching & Learning MYP DP/CP |
| Co-curricular Arts | Teacher |
Co-curricular Arts Director |
DHT&L |
| Co-curricular Sports | Coach |
Co-curricular Sports Director |
DHT&L |
| Co-curricular Clubs | Activity Leader |
DHD&L |
DHD&L |